| Title of Document: |
Banking on Call |
| Keywords: |
Mobility, Flexibility, ROI, Innovation |
| Author: |
Steve Glangé |
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| Codex-Banking publication date: |
| Date of Original Publication: 01/25/2005 |
| Country: Luxembourg |
Summary: Market volatility demands unrestricted, up to the minute availabil-ity of all kinds of finance and transaction information. The cus-tomers of modern financial institutions are becoming increasingly mobile and expect to be able to do their financial business from any [mobile] telephone, regardless of location. |
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For their part, call center managers for financial service providers are under pressure to reduce costs and increase service quality despite increasing call volumes where most enquiries are com-mon questions.
Par Steve Glangé
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| For the entire article, please see the attached file: |
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